In this blog, you will read about the recommendations for deleting the persistent virus or malware detections after handling the virus outbreaks in OfficeScan.In this blog, you will read about the recommendations for deleting the persistent virus or malware detections after handling the virus outbreaks in OfficeScan.
You can also reach the experts and specialists team for any help or assistance by dialing Trend Micro Support Australia at 1800-870-079 toll-free. You can discuss any of your concerns with the team and they will guide you through the process.
Escalation to Trend AV Labs
The user can download the current Trend Micro Anti-Threat Tool Kit. It is a new malware support tool for changing the System Information Collector. The user can use ATTK for every malware-related issue.
Besides running ATTK, you can also perform the following:
- From the OSCE client directory, collect the DCT Logs within the report folder of machines with the cleanup issues.
- From the OSCE server, compile the Virus Logs for the past 7 days, for all the types of scan in the CSV format.
- From the OfficeScan server, you can collect the Firewall Logs for the last 7 days.
You can also include the following information while escalating the issue to the Anti-Malware team to Trend Micro Support team.
- All the above discussed files.
- Details on the version of antivirus, scan engine, build number, pattern, DCS versions etc or a snapshot of the ‘Help and About’ pages on the infected computer systems.
- Information on the symptoms of the infections as well as the action taken by the antivirus.
- All the details on the cleanup attempts made by the customer.
How to perform cleanup process?
- Once you have deployed the solution, ensure that every machine are scanned and all the infection sources are properly scanned and cleaned.
- Activate daily scheduled scanning on all the machines when there are large network infections.
- Reset the count of virus every day for verifying the infection levels are coming down.
- Search for the sources of the infection from the scan logs and scan or clean them individually.
Connect Trend Micro Support and discuss your concern with team
If you encounter any trouble or issue with the antivirus software then get in touch with the team of experts. Dial Trend Micro Helpline Number Australia 1800-870-079 and let the team guide you through the process. You can also discuss any technical issue with the team and they will help you with the recovery process.
Source ;- https://goo.gl/WZ2ddg
